Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordinaryg.shop.

How The Ordinary handles returns after delivery
For purchases made through theordinaryg.shop, The Ordinary applies the following guidance on returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

processing and transit at The Ordinary
The following processing and transit guidance applies to the The Ordinary storefront at theordinaryg.shop. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Details from The Ordinary on delivery issues
For The Ordinary customers at theordinaryg.shop, this section explains delivery issues. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@Theordinaryg.shop or 5165911639. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Details from The Ordinary on tracking and addresses
For purchases made through theordinaryg.shop, The Ordinary applies the following guidance on tracking and addresses. Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

The Ordinary: delivery area
For purchases made through theordinaryg.shop, The Ordinary applies the following guidance on delivery area. We currently deliver solely to addresses within the United States. Standard shipping is free.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryg.shop
Phone: 5165911639
Physical address: 323 Yacht Harbor Dr, Osprey, Florida, 34229, United States