Refund

Refund Policy

The Ordinary organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to theordinaryg.shop.

What The Ordinary customers should know about order problems
For purchases made through theordinaryg.shop, The Ordinary applies the following guidance on order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from The Ordinary on refund timing
Customers using theordinaryg.shop can rely on the following The Ordinary guidance about refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What The Ordinary customers should know about starting a request
For purchases made through theordinaryg.shop, The Ordinary applies the following guidance on starting a request. To start a return or exchange, contact us at Support@Theordinaryg.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What The Ordinary customers should know about eligibility
The following eligibility guidance applies to the The Ordinary storefront at theordinaryg.shop. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

support at The Ordinary
Customers using theordinaryg.shop can rely on the following The Ordinary guidance about support. For return or exchange assistance, contact Support@Theordinaryg.shop or 5165911639.

The Ordinary: condition of returns
This condition of returns section covers orders and visits through theordinaryg.shop for The Ordinary. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

exceptions at The Ordinary
For The Ordinary customers at theordinaryg.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryg.shop
Phone: 5165911639
Physical address: 323 Yacht Harbor Dr, Osprey, Florida, 34229, United States