About Us

Use this guide from The Ordinary to review the store and its service commitments. This page applies specifically to theordinaryg.shop.

Our approach at The Ordinary to our store
For purchases made through theordinaryg.shop, The Ordinary applies the following guidance on our store. The Ordinary is an independent online retailer presenting a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

What The Ordinary customers should know about service commitments
The following service commitments guidance applies to the The Ordinary storefront at theordinaryg.shop. The store follows practical customer-service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

questions and support at The Ordinary
The Ordinary publishes this questions and support guidance for customers using theordinaryg.shop. Questions about our store or products are welcome at Support@Theordinaryg.shop or 5165911639.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryg.shop
Phone: 5165911639
Physical address: 323 Yacht Harbor Dr, Osprey, Florida, 34229, United States