FAQ

Frequently Asked Questions

The Ordinary organizes its rules on frequently asked shopping questions in the following sections. This page applies specifically to theordinaryg.shop.

Details from The Ordinary on return shipping
This return shipping section covers orders and visits through theordinaryg.shop for The Ordinary. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on refund timing
The Ordinary publishes this refund timing guidance for customers using theordinaryg.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

The Ordinary: delivery timing
This delivery timing section covers orders and visits through theordinaryg.shop for The Ordinary. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

The Ordinary: products
The following products guidance applies to the The Ordinary storefront at theordinaryg.shop. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Details from The Ordinary on tracking
For The Ordinary customers at theordinaryg.shop, this section explains tracking. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

How The Ordinary handles contact options
The following contact options guidance applies to the The Ordinary storefront at theordinaryg.shop. How can I contact you?
Email Support@Theordinaryg.shop, call 5165911639, or write to 323 Yacht Harbor Dr, Osprey, Florida, 34229, United States.

Details from The Ordinary on returns and exchanges
The Ordinary publishes this returns and exchanges guidance for customers using theordinaryg.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Our approach at The Ordinary to shipping cost
For The Ordinary customers at theordinaryg.shop, this section explains shipping cost. Do you offer free shipping?
Yes. Standard delivery within the United States is free.

What The Ordinary customers should know about payment methods
Customers using theordinaryg.shop can rely on the following The Ordinary guidance about payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryg.shop
Phone: 5165911639
Physical address: 323 Yacht Harbor Dr, Osprey, Florida, 34229, United States